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1)How to browse the catalogue
To browse for recent products:
On the right hand side of the homepage there are a list of categories. Click on the one you want, and you will see headers 'new releases today','new releases this week','new releases last 8 weeks' and 'best chart seller'
To browse the whole catalogue:
Click on advanced search, and click on the drop down box titled 'select category' and choose the category, then press search. This will bring up all items in the category, you can refine this search using the other fields too, like only choosing a specific record label, genre or artist.
2)How to order from this site
On the web:
Order any item on the site by logging in and clicking add to cart. Follow the on screen procedure using the checkout & pay online.
Over the phone:
Call us on 07776 048468 to place your order over the phone, one of our representatives will take your order and it will be processed.
3)Methods of Payment & Delivery
Methods of payment:
We accept payments by cheque,postal order, paypal, and the following credit/debit cards - Visa, Visa Electron, Mastercard, Switch, Maestro, Solo & JCB.
Methods of delivery:
You can choose home delivery(West Midlands only) or royal mail 1st & special delivery post.
4)Shipping costs
Uk Mainland
12" Vinyl....................£2.50(50p every 1 extra)....1-2 Working days
Multiple Cd Packs....£2.50(50p every 1 extra)....1-2 Working days
Mix Cds.....................£1.50(25p every 1 extra).....1-2 Working days
Europe
12" Vinyl....................£6.50(£1.65 every 1 extra)...5-7 Working days
Multiple Cd Packs...£6.50(£1.65 every 1 extra)....5-7 Working days
Mix Cds.....................£5.00(70p every 1 extra).......5-7 Working days
USA & Canada
12" Vinyl..................£7.80(£2.50 every 1 extra)....5-7 Working days
Multiple Cd Packs..£7.80(£2.50 every 1 extra)....5-7 Working days
Mix Cds...................£6.00(£1.25 every 1 extra).....5-7 Working days
5)Customer Service
Checking the status fo your order:
Log in to your account by clicking on the below link:
Once logged in you can see the status of your order, if it is processed then you can track your package by logging on to www.royalmail.com and using the tracking number shown. If your order has not been processed yet then call 07776 048468 and a member of our customer service team will be glad to help.
Information not yet available online?
If you recieve the following message when tracking the details on the Royal Mail Website, then call their customer services on 08457 740740 and they will advise you on the status of your package.
(Recorded Signed For™ items are only tracked after the item has been delivered. Depending on whether the item was sent first or second class, this may be a few days after posting. Please try again later.
Information on your item is not yet available online.)
We promise to reply as soon as possible,however if you would still like to complain please go to our feedback page, leave your complaint with your contact number, and a member of our customer service team will call you to discuss the matter further. |
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| The Rewind Catalogue |
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| Rewind Records supports the following Record Labels |
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